We are committed to providing quality products and ensuring customer satisfaction. Please review our refund and return policy.
Returns
Returns are accepted within 30 days of purchase, provided the item is unused, in its original condition, and accompanied by proof of purchase. Items that are damaged, missing parts, or not in the original packaging may not qualify for a refund.
Non-Returnable Items:
The following items are not eligible for return or refund:
• Perishable goods (e.g., food, flowers).
• Personal care items (e.g., sanitary products, cosmetics).
• Hazardous materials or flammable liquids/gases.
• Digital products or downloadable content.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item). Shipping costs are non-refundable.
How to Start a Return
To begin a return, please email our customer service team at support@luxaparis.com order details. Once approved, items should be sent to:
5830 East 2nd Street, Suite 7000, Casper WY 82609, United States.
For any questions regarding our policy, please feel free to contact us at support@luxaparis.com.
